‘Kill off work that doesn’t have a clear customer outcome’: JPMorgan co-president urges staff to have a customer obsession

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JPMorgan Chase announced first-quarter results Friday morning, posting earnings of $US2.37 a share. Analysts had expected earnings of $US2.28. JPMorgan’s giant consumer and community banking (CCB) business posted a 67% increase in net income to $US3.3 billion, on revenue of $US12.6 billion.
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