Uber CEO Dara Khosrowshahi took the stage at a livestreamed event for Uber drivers Tuesday to announce his first big product launch as head of the ride-hailing app.
He was upfront that the company made mistakes with how it treated its drivers over the years. “You’re the heart of the Uber experience,” he said, “but somewhere along the line as we grew as a company we lost sight of that.”
With that in mind, Khosrowshahi said the company worked with drivers to create a beta version of a revamped driver app, putting in features drivers wanted. At the unveiling event, the CEO said he thinks the new app “will be a huge, huge improvement over what we have now.” After months of working with drivers around the world and 100,000 trips, the company used all the feedback to build the app. Read more…
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